PRIVACY POLICY AND PERSONAL DATA PROTECTION

of "ERS TEXTILE" Ltd.

1. INFORMATION ABOUT THE PERSONAL DATA ADMINISTRATOR

„"ERS TEXTILE" EOOD, UIC: 203716640, with registered office and management address: Kardzhali, 17 Georgi Benkovski Street, represented by Ersin Feyzi Halil (hereinafter referred to as the "Administrator"), processes your personal data in accordance with the General Data Protection Regulation (GDPR) and national legislation.

2. PURPOSES AND GROUNDS FOR PROCESSING

We collect and process your data for the following purposes:

  • Execution of contracts and orders: Processing your order in the online store, delivery of goods through courier companies and accounting (invoicing).

  • Communication: Answer your inquiries via the contact form or chat bot on the site.

  • Marketing and Analytics: Analyzing user behavior to improve our services (through Google Analytics) and sending newsletters (only with explicit consent).

  • Legal obligations: Compliance with tax and social security legislation.

3. TYPES OF DATA WE PROCESS

  • When ordering: First and last name, shipping address, phone number, email address.

  • Upon registration: Username, email, password (encrypted).

  • Technical data: IP address, browser type, operating system and cookies for traffic analysis.

4. RECIPIENTS OF PERSONAL DATA

Your data may be provided to:

  • Courier companies (Econt/Speedy) for making deliveries.

  • Software service providers (hosting, analytics tools like Google).

  • State authorities (NRA) when legally required.

5. SHELF LIFE

Data collected for the purpose of fulfilling an order is stored according to the legal accounting deadlines (10 years). Data for marketing purposes is deleted upon withdrawal of consent.

6. YOUR RIGHTS (PURSUANT TO GDPR)

You have the right to:

  • Access to your personal data.

  • Correction of inaccurate data.

  • Delete ("right to be forgotten") when the basis for processing no longer applies.

  • Restriction of processing.

  • Portability of the data.

  • Objection against processing for direct marketing purposes.

  • Right to appeal to the Commission for Personal Data Protection (CPDP) – www.cpdp.bg.

7. COOKIES POLICY

Our website uses cookies to provide functionality, analytics and marketing purposes. You can manage your preferences at any time through the interactive cookie banner available on the site. Detailed information about the types of cookies can be found in our dedicated Cookie Policy.